Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis

Improving quality and operational practices in education organizations developing a culture of continuous improvement are crucial yet challenging endeavors because the complex nature organizations. While management can clearly improve these several aspects, empirical research for educational is sparse lack suitable frameworks assessing quality. In this paper, we present first large-scale study implementing United States. It based on seven years objective data assessments by external professional reviewers as part U.S. government’s Malcolm Baldrige National Quality Award (MBNQA) program. Our findings provide evidence reliability robustness model an effective assessment Controlling applicant’s year, our show that Information knowledge key influencer predictor Customer satisfaction focus, Management process operations results. This also provides insight recommendations how to systems achieve business excellence using model. The will therefore help managers administrators make informed decisions about factors impact